Cancellation & Refund Policy

Effective Date: [Insert Date]

At Evolra.ai, we strive to ensure complete satisfaction with our personalized AI chatbot solutions. However, we understand that circumstances may change. This Cancellation & Refund Policy outlines the conditions under which you may cancel your subscription and request a refund.

🔄 1. Cancellation Policy

a. Subscription Plans

• You may cancel your monthly or annual subscription at any time through your account dashboard or by emailing support@evolra.ai.
  
  
• Upon cancellation, your account will remain active until the end of your current billing cycle.
  
  
• No additional charges will be applied after the current billing cycle ends.
  
  

b. Custom Plans or One-Time Projects

• Cancellations for custom-built chatbot projects must be requested within 24 hours of order confirmation to receive a full refund.
  
  
• After 24 hours, partial refunds may be provided based on the stage of development and work already completed.
  
  

💸 2. Refund Policy

a. Standard Refund Window

• We offer a 7-day refund guarantee on all subscription plans.
  
  
• To be eligible for a refund, requests must be made within 7 days of the initial purchase.
  
  
• Refunds will be processed to the original payment method within 7–10 business days.
  
  

b. Refunds After 7 Days

Refunds after 7 days are generally not issued, except in the following situations:

• You are experiencing a persistent technical issue that our support team is unable to resolve.
  
  
• There is a billing error or duplicate charge.
  
  

c. Custom or Enterprise Projects

• Refunds for custom, white-labeled, or enterprise deployments will be handled on a case-by-case basis, depending on the scope and status of work completed.
  
  
• A service fee may be deducted if development has already started.
  
  

🚫 Non-Refundable Items

• Setup or onboarding fees (if any)
  
  
• Add-on features delivered and consumed
  
  
• Usage-based charges (e.g., API credits consumed)
  
  

📬 How to Request a Refund

To request a refund, please email us at support@evolra.ai with the following details:

• Your registered email ID
  
  
• Date of purchase
  
  
• Reason for cancellation/refund
  
  

📝 Policy Changes

Evolra.ai reserves the right to update or modify this policy at any time. Any changes will be posted on this page with the updated effective date.